Johnston- 401-228-3434 Exeter- 401-262-3077
Johnston- 401-228-3434 Exeter- 401-262-3077
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We take cash, check, apple pay, venmo, cashapp and all major credit cards.
Current rabies vaccine is required for every animal entering the salon. We also highly recommend Bordatella Vaccine (Kennel Cough).
Most pets are started the minute they come in the salon. We strive for 2 hours or less for small haircuts and 3 hours for doodles. Small short haired bath dogs take about 1 hour and medium to large bath dogs 1.5-2 hours. Every dog is different and we like to go at their pace. Puppies , elderly dogs or any dog if needed will get breaks during the groom if they are getting too stressed.
It is YOUR choice as the owner if you would like your dog cage free. Small dogs will have a play pen to themselves and large dogs can run around as long as they are friendly with others. We have different sized crates spread throughout the salon. Esspecially in a new place, most dogs do feel safe in a crate because it is an enclosed space of their own.
Things happen and we are very understanding. If you are running late, just give us a heads up. We book dogs every hour, so If you are 30 min- 1 hour late you may be asked to reschedule or your dog will have to stay a bit longer since it will overlap another dogs appointment.
There is no fee for canceled appointments but please give us as much of a heads up as possible so your spot can be filled. Our groomers are paid commission only, so if you cancel last minute and your spot can't be filled, they aren't making money. If you "no show, no call' up to three times throughout the year you will have to pay a no show fee before booking your next appointment.
If your dog has anxiety or health conditions we ask that you pick them up as soon as possible after being called. Any one else can stay until 5pm. Any dogs picked up after closing will have to pay a $10-30 fee. If you cannot come back for your dog before closing we can drop them off for a fee.
Yes, this would be an appointment booked with Mary. the owner. In some cases you may have to wait 2-4 weeks for a spot to open, so call ahead of time!
Any large dogs that shows signs of aggression will be muzzled for our safety. Small dogs may just have to wear a cone. If your dog bites for grooming please tell us ahead of time so they can be booked correctly. Handling fees may apply depending on the severity of aggression.
We have a large space where we can limit your dogs visibility to other dogs. However this must be an 8am, thursday night or sunday appointment. If your dog is highly dog aggressive and there cannot be any dogs in the building, then our mobile grooming option would be the best fit.
Nail trims are FREE and you can walk in anytime during normal business hours, no appointment necessary!
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